Miracles Can Happen!

OCTOBER 7, 2007
by The Chief

It wasn’t the fact that we rode early in the morning through a heavy and damp fog to reach our destination that made this journey extraordinary. It probably wasn’t the fact that the leader of our pack, Special Ed–you'd have to know him to understand–chose a route of heavily traveled highways peppered with pot holes and some of New York’s worst examples of deteriorating thoroughfares. And, without a doubt, it wasn’t about the irresponsible drivers going about their daily routine of big city life, as they rudely weaved in and out of their respective lanes-of-travel paying little attention to the five of us bikers, as we journeyed to Great Neck.

The miracle that did take place on this Saturday morning in early October was the discovery by our team, Team RoadLoK, of yet another exceptional Harley-Davidson dealership: enter Miracle Mile Harley Davidson of Great Neck, New York.

Unfortunately, the written word falls drastically short of encompassing the true magnitude of my elation when I happen upon a business that is run by folks who genuinely care about their customers. Customer care or better yet, quality customer care is increasingly rare these days. For that reason alone, I take great interest in writing about those experiences that I--as an individual--along with our company, find to be in the upper-echelon of our scale.

Let me talk for just a moment about my take on the required ingredients for a business--in this case a Harley-Davidson dealership to be considered a top-notch place to exchange currency for goods and service. Regardless of the products being sold, the foundation of a great business truly lies in customer care and assurance of customer satisfaction. Many consumers, myself included, typically will spend more money for a “like” product, as long as great customer service is provided. To some of us, good and/or great customer service seems so simple yet like previously stated is often hard to find. I believe that the average person, if treated well and with respect when making a purchase of goods or services, will be a returning customer. The bargain hunter looking for a new motorcycle, a new car or any major purchase for that matter, may find early-on that the best price didn’t include the best service department or the best dealership staff to stand behind the product once the deal was made. I for one cannot put a price tag on quality service and great customer care, subsequent to the sale.

The staff at Miracle Mile was a great pleasure to deal with. Within minutes of our arrival the two baggers we brought-in for service were wheeled away into the shop for that much-needed work. Although “Special Ed” didn’t feel so special when my cruiser was finished first, we both agreed that the service was done well, and at what we both felt was a reasonable fee. The service staff explained what was done to our bikes and seemed to be very thorough and knowledgeable in their field.

Our experience at Miracle Mile was very pleasant to say the least. We received excellent customer care, quality products and service and above and beyond that, the dealership was clean, well organized and set up to be very customer friendly. What more could a biker want? Needless to say, Miracle Mile Harley-Davidson is now a full-service RoadLoK Dealership! We are truly honored to welcome their team into the RoadLoK family because we know that our customers will be hard-pressed to find better service!

To Joey and all the staff at Miracle Mile Harley-Davidson, our new friends–two thumbs up–from the RoadLoK gang!

-The Chief