"Jane Doe"

Although On the Road with the Chief was born out of my love for cruising around the countryside on my sweet Harley Street Glide, there is yet another side to the Chief that surfaces every now and then and involves my love for speed and excitement. Without a doubt, it was wise for me—when I purchased my sportbike—to limit it to a 600cc scoot.

A few weeks ago, a couple of the guys from the office and I decided to take a short ride up to Ellenville N.Y. to experience the breathtaking views from atop the mountains. Bike of choice—YZF 600.

It was there, alongside a mountain overlook that “Jane Doe” came into my life. OK, so I’ll be the first to admit: it was the bike that attracted her, or maybe more accurately, the fact that the guys with me were half my age. Regardless of those facts, when a young and attractive woman approaches the Chief and solicits her “first ride on a motorcycle” many thoughts come into my mind. What if this? What if that? “Ok, I’ll give you a ride”. It was that simple.

So, off we cruise down the mountain road. The trip was short and sweet probably lasting no more than ten minutes, but it was ten minutes that I will remember for a long time. I attributed “Jane’s” trembling legs during the ride to the fact that she was slightly nervous—having never been on a bike before. Or perhaps the fact that she was in the presence of “the Chief”. No, it was the thrill and excitement of her first ride!

Jane, as much as you enjoyed your first motorcycle ride, I enjoyed your company and the short period of time that you came into and exited (uh, excited) my life.

Thank you!

-The Chief

Miracles Can Happen!

OCTOBER 7, 2007
by The Chief

It wasn’t the fact that we rode early in the morning through a heavy and damp fog to reach our destination that made this journey extraordinary. It probably wasn’t the fact that the leader of our pack, Special Ed–you'd have to know him to understand–chose a route of heavily traveled highways peppered with pot holes and some of New York’s worst examples of deteriorating thoroughfares. And, without a doubt, it wasn’t about the irresponsible drivers going about their daily routine of big city life, as they rudely weaved in and out of their respective lanes-of-travel paying little attention to the five of us bikers, as we journeyed to Great Neck.

The miracle that did take place on this Saturday morning in early October was the discovery by our team, Team RoadLoK, of yet another exceptional Harley-Davidson dealership: enter Miracle Mile Harley Davidson of Great Neck, New York.

Unfortunately, the written word falls drastically short of encompassing the true magnitude of my elation when I happen upon a business that is run by folks who genuinely care about their customers. Customer care or better yet, quality customer care is increasingly rare these days. For that reason alone, I take great interest in writing about those experiences that I--as an individual--along with our company, find to be in the upper-echelon of our scale.

Let me talk for just a moment about my take on the required ingredients for a business--in this case a Harley-Davidson dealership to be considered a top-notch place to exchange currency for goods and service. Regardless of the products being sold, the foundation of a great business truly lies in customer care and assurance of customer satisfaction. Many consumers, myself included, typically will spend more money for a “like” product, as long as great customer service is provided. To some of us, good and/or great customer service seems so simple yet like previously stated is often hard to find. I believe that the average person, if treated well and with respect when making a purchase of goods or services, will be a returning customer. The bargain hunter looking for a new motorcycle, a new car or any major purchase for that matter, may find early-on that the best price didn’t include the best service department or the best dealership staff to stand behind the product once the deal was made. I for one cannot put a price tag on quality service and great customer care, subsequent to the sale.

The staff at Miracle Mile was a great pleasure to deal with. Within minutes of our arrival the two baggers we brought-in for service were wheeled away into the shop for that much-needed work. Although “Special Ed” didn’t feel so special when my cruiser was finished first, we both agreed that the service was done well, and at what we both felt was a reasonable fee. The service staff explained what was done to our bikes and seemed to be very thorough and knowledgeable in their field.

Our experience at Miracle Mile was very pleasant to say the least. We received excellent customer care, quality products and service and above and beyond that, the dealership was clean, well organized and set up to be very customer friendly. What more could a biker want? Needless to say, Miracle Mile Harley-Davidson is now a full-service RoadLoK Dealership! We are truly honored to welcome their team into the RoadLoK family because we know that our customers will be hard-pressed to find better service!

To Joey and all the staff at Miracle Mile Harley-Davidson, our new friends–two thumbs up–from the RoadLoK gang!

-The Chief